Thank you for choosing Silque, where our commitment is to provide you with efficient and reliable shipping services. To ensure transparency and clarity, our Shipping & Delivery Policy outlines the practices that govern your experience when placing an order with us. By proceeding with a purchase, you acknowledge and agree to the terms and conditions specified in this policy.

1. Shipping Couriers

For domestic shipments within Australia, we predominantly rely on Australia Post. International orders are dispatched using DHL Express, with the ultimate choice of courier dependent on the customer's location and courier availability.

2. Shipping Timeframes

Domestic Shipping (Australia): We use Australia Post for domestic shipments within Australia, ensuring delivery within 5-7 business days. The delivery timeframe is contingent upon your specific location.

International Shipping (Worldwide): We use DHL Express for international shipments, ensuring a quicker delivery timeframe of typically 2-4 business days. Please be aware that these are estimates, and actual delivery times may vary based on your specific delivery address.

3. Shipping Fees

Customers Within Australia: Enjoy complimentary standard shipping using Australia Post with tracking.

International Customers: Live shipping rates apply. Please be aware that customers are responsible for any applicable VAT, customs duties, or other fees related to their orders.

4. Delivery Delays

While we strive to ensure timely deliveries, unforeseen delays may occur due to factors beyond our control, such as shipping partners, customs clearance, or other unforeseen circumstances. For significant delays, please reach out to our Customer Service team at

5. Tracking Your Order

Upon shipping your order, we provide a tracking number via email. This enables you to monitor your delivery status on the courier's website. For any tracking issues or concerns about delivery status, please contact our Customer Service team at

6. Undeliverable Packages

In the event a package is returned as undeliverable, we will make an effort to contact you to arrange re-delivery. Additional shipping charges may apply. If we are unable to reach you within a reasonable timeframe, we reserve the right to cancel the order and issue a refund, excluding the original shipping charges.

7. Fulfilment Times

Orders placed before 4:00 p.m. Australian Eastern Standard Time (AEST) will be dispatched the same day. Orders received after 4:00 p.m. Australian Eastern Standard Time (AEST) will be sent out the next business day. Orders placed on weekends will be dispatched on Monday during regular business hours.

8. Order Cancellations

To cancel an order, promptly contact our Customer Service team at While we will accommodate your request where possible, once an order has been shipped, it cannot be

canceled. In such instances, follow our Returns and Exchanges process outlined in our Returns & Exchanges Policy.

9. Changes to Shipping & Delivery Policy

This Shipping & Delivery Policy may be modified or updated at any time without prior notice. Changes are effective immediately upon posting on our website. We recommend periodic reviews of this policy to stay informed about our shipping and delivery practices.

By placing an order with Silque, you affirm your agreement with the terms and conditions outlined in this Shipping & Delivery Policy. For any questions or concerns, please reach out to our Customer Service team at